ITIL

Scientific research in order to improve IT processes. During the research were written research papers.

ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.

I acquired this position due to my previous experience on the faculty.
I was asked to join by the general manager and the IT sector executive, who gave me a recommendation and with whom I wrote a scientific work called ‘Contribution to the user requests management based on ITIL implementation.’
This work deals with the making of the unique system for communication with clients.
As a researcher, I analyzed DDOR’s clients’ needs and made a specification for the other side that served as a backup for the system development.
The main goal of this project was to increase efficiency of the system that deals with customer’s needs.